Shipping & Returns
Need to return your order? Please call or email using the details below.
- If you receive a damaged, defective, or incorrect product, then you can replace or return the product within 30 days.
- Your 30-day return period starts from the date of purchase.
- Returns will not be accepted for:
- Items over 30 days old.
- Parts that have been installed.
- You can submit your return request from your account or using the link in the footer if you are a guest buyer or Call on customer support number (866) 963-0907, or email us at [email protected] for any queries regarding the return process.
- Clearly mention the reason for your return while you are filling in the details.
- You will receive a return authorization number (RMA), after validation of your reason. RMA number that must be mentioned on the shipping box (Ex: RMA#1234).
- Once the RMA number is provided, the part must reach us within 15 days.
- Original invoices and receipts must accompany all parts returns.
- Shipping and handling amounts are not included in the refund. You will get a refund only for the product price.
- Refunds will be processed with in 72 hours of the product being received in the warehouse.
- In case customer wanted to cancel the order before shippment, There will be an adjusting fee of up to 6% for payment gateway charges.
- PartsFe has complete authority over whether an item may be returned, exchanged, or ordered canceled.
- Freight needs to be prepaid by the customer and will be reimbursed ONLY for defective products and PartsFe shipping errors.
- Refunds will be processed to the original payment method used for placing the order.
Customer Service: (866) 963-0907 or Live chat
Open - Mon - Fri 8:00am - 5:00pm CT
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