Shipping & Returns

Need to return your order? Please call or email using the details below.

If you receive a damaged, defective, or incorrect product, then you can replace or return the product within 30 days.
Your 30-day return period starts from the date of purchase.
Returns will not be accepted for:

SHORTAGES and DAMAGES

Short shipments and damaged parts should be reported to PartsFe within 3 business days of package receipt.

Defective and non-working condition parts must be reported with 5 business days.

You can submit your return request from your account or using the link in the footer if you are a guest buyer or Call on customer support number (866) 863-0907, or email us at [email protected] for any queries regarding the return process.
Clearly mention the reason for your return while you are filling in the details.
You will receive a return authorization number (RMA), after validation of your reason. RMA number that must be mentioned on the shipping box (Ex: RMA#1234).
Once the RMA number is provided, the part must reach us within 15 days.
Original invoices and receipts must accompany all parts returns.
Shipping and handling amounts are not included in the refund. You will get a refund only for the product price.
Refunds will be processed with in 72 hours of the product being received in the warehouse.
In case customer wanted to cancel the order before shippment, There will be an adjusting fee of up to 6% for payment gateway charges.
PartsFe has complete authority over whether an item may be returned, exchanged, or ordered canceled.
Freight needs to be prepaid by the customer and will be reimbursed ONLY for defective products and PartsFe shipping errors.
Refunds will be processed to the original payment method used for placing the order.

Customer Service: (866) 863-0907 or Live chat

Open - Mon - Fri 8:00am - 5:00pm CT

All our shippings and delivery happens only on business days (Monday to Friday) excluding holidays.

Same day shipping cut-off time will be 3PM CST

Need to Contact us?